I am writing to the Council in response to the regulation adopted last night on collective bargaining for transit workers. I am shocked and sad that your government has taken this step without warning, and I invite you to reconsider this issue. With the new collective agreement, ATU Local 113 is asking the new Toronto City Council and TTC to join us in addressing the provincial government`s threat to split the TTC by taking its subway and putting it on the overtaking path to privatization, fare increases and reduced passenger service. Based on evidence from tweets in all of the above categories, the union claimed that the employer failed to provide safe and harassment-free employment. As part of this complaint, the union requested a number of remedies (see paragraph 97), including the closure of the Twitter account @TTChelps. In this case, it was decided that the TTC failed to protect its employees from harassment on its company`s Twitter account (@TTChelps), but the arbitrator did not order the closure of the account. Instead, recommendations were made on the nature of the reaction/action to be taken following an abusive or harassing tweet, as well as the injunction to develop a social media directive for responses. Following numerous complaints from employees of the Toronto Transit Commission (TTC) about abusive tweets on the company`s Twitter account (@TTChelps), the union filed a complaint requesting the closure of the Twitter account. The TTC @TTChelps Twitter account was first opened in 2009. The intention behind the Twitter account was to provide updates and information to TTC users.
As part of the Twitter account, TTC employees responded to customers` tweets all day. The protocol regarding responding to customer tweets should be polite, informative and empathetic if appropriate. After being alerted to the abusive behavior on the Twitter account, the TTC employees` union began monitoring the content of tweets addressed to @TTChelps. The union classified the problematic tweets into nine different categories: with respect to all of these categories, the union argued that responses to customers` tweets were inappropriate and suggested that the employer was siding with the customer before each lawsuit. Below are some examples of customer tweets and the TTC`s response: Please see below for an ATU Local 113 letter President Carlos Santos sent Prime Minister Doug Ford on April 17, 2020 asking the Prime Minister to reconsect the suspension of the collective agreement (CBA) rights of transit workers. For more information on the ABA and Ontario`s Emergency Regulations, please see the letter. “Toronto`s hard-working transit workers welcome the new collective agreement that recognizes our important role in the communities we serve with fair wages and benefits. From the beginning of the process, ATU Local 113 came to the table in good faith to negotiate a deal and, despite the TTC`s efforts to reduce, reduce and suspend the talks, the arbitrator agreed that the contract follows years of negotiated solutions and is not based on drastic and unfair concessions. The arbitrator also rejected the TTC`s assertion that City of Toronto workers were an appropriate comparison with our 11,000 qualified people in transit and accepted that comparisons with Metrolinx, Mississauga MiWay and Brampton Transit were more appropriate.
Let us be clear, whatever the outcome, interest rate arbitration does not replace the charter`s fundamental right to free collective bargaining denied at ATU Local 113 with the removal of the right to strike by previous governments. In addition, a municipal transport undertaking may do the following without notification from a trade union: as part of this general empowerment, the regulation allows municipalities to take a series of specific measures that replace laws, regulations, injunctions, directives, agreements or agreements, including a collective agreement. . . .